Is dichotomy your friend or foe in your dealings with others? Many people, upon observing dichotomy between what a person says and what they’re doing, experiences confusion. Do I believe what they said or what they’re doing? Which is the … Continued
How valuable are reviews, both to consumers and business owners? Background A protégé, who possessed a 5-star rating in her reviews, got a 1-star rating from a disgruntled customer. The customer accused her of scamming him. My protégé contacted the … Continued
We often hear phrases like: In service of… Servant leadership How can I be of service? Implicit in these phrases is service of someone or some mission outside ourselves. While that’s accurate; it’s only part of the story. It ignores … Continued